Booragoon

I'm going away during the term. What do I do about the classes I can't attend?

We offer make up classes! Once you’re enrolled, you can cancel any classes you can’t attend ahead of time and book make up classes within the term. The class must be cancelled prior to the start time to be eligible for a make up class. Make ups cannot be transferred to future terms or different centres and are subject to availability.

If you’re struggling to find a make up spot, please send us an email so we can help to book you in.

You also have weekly class videos and neurological information, so you’re still able to access the content from home, even if you can’t make it in centre!

Can I get a refund if I can no longer make the class?

We do not offer refunds. If the class time no longer works for you, please send as an email so we can move you into a different day/time which works for you. If it’s only a small number of classes you can’t attend, we can organise make up classes for you.

If your child is struggling to participate in the class, please give it time. It usually gives new children around 3 weeks to fully settle into the routine of the program and then they come to expect and love the different parts of the class, as they know what’s coming next!

For specific circumstances, such as an emergency trip or hospital stay, we can offer credit for the following term. This must be organised via email prior to the class time.

I can't afford the full term amount. Are there any other options for payment?

We can do weekly or fortnightly direct debits. When you book your spot, click “bank transfer” then send us an email with your preferred start date for your direct debit. We will then set this up for you.

We also have afterpay in centre.

Are we able to use our NDIS funding on GymbaROO classes?

If you are self funded, you are more than welcome to use your funding towards the classes. We have many physios and OTs recommending GymbaROO for the babies and toddlers they see.

Can I just try 1 class before committing to a term?

We offer a 3 week trial option at the beginning of the term, when class spaces are available. The 3 weeks gives you a good feel for the program, and allows your child time to settle into the new environment.

The trial does not guarantee your spot for the remainder of the term, so as soon as you know you’d like to continue on, make sure to book your spot!

My child is 1 year old and crawling. Which class should I enrol into?

The exercises and activities within each level are designed for specific developmental stages, rather than age. If your child is crawling, you can enrol in a Wombat class. Once they’re walking independently, we can move you to a Penguin class. It’s okay to do this mid-term! The exercises in the Wombat class will help your child get to the next stage in their development. Creeping and crawling are the best stages for your child’s development, so please don’t rush them to walk. They will love the Wombat activities!

My child is 8 months old and not crawling. Which class should I enrol into?

The exercises and activities within each level are designed for specific developmental stages, rather than age. If your child is not yet crawling, you can enrol in a Platypus class. Once they’re crawling, we can move you to a Wombat class. It’s okay to do this mid-term! The exercises in the Platypus class will help your child get to the next stage in their development. Our teachers can give you exercises and ideas to help your baby build their muscle tone and readiness to crawl.